Our Core Services:
Management Consulting Services

At ICG, we believe that “off-the-shelf” solutions are not always appropriate or adequate to deal with the unique needs of all organizations and situations. As part of our management consulting services, we provide customized solutions for the following sectors:

  • Airlines
  • Automotive
  • Banking and Financial Institutions
  • City Venues
  • Convention Centers
  • Healthcare
  • Hospitality
  • Insurance & Investment  
  • Law Firms
  • National Sport Franchises
  • Performing Arts Venues
  • Real Estate 
  • Retail and Distribution
Training and Performance Sustainability

Over the past thirty years we have developed a broad spectrum of award-winning training solutions and performance sustainability programs in the following areas:

  • Customer and Client Service
  • Service Recovery
  • Sales Strategies and Processes
  • Workplace Relationships and Teamwork
  • Effective Internal Communication
  • Personal and Professional Effectiveness
  • Performance Management and Accountability
Workshops, Customer Service Seminars and Key-note Speaking

Leonardo Inghilleri is a recognized speaker in the area of Customer Service, Leadership Development, Business Innovation, Organizational Effectiveness and Human Resources. In our workshops and seminars, Leonardo and our team of senior advisors and hospitality management consultants share strategies, proven techniques, and leadership principles essential for the kind of culture that translates into exceptional customer satisfaction and strong bottom line results.
Operational Assessments
​Performance sustainability is the by-product of excellent operational standards and individual accountability. ICG provides customized solutions for:

  • Organizational Dashboards and Key Performance Indicators
  • Data Analysis
  • Customer Satisfaction Surveys
  • Employee Engagement and Loyalty
  • Mystery Shopping

For the past 25 years, Leonardo Inghilleri as been a advocate and a pioneer of science-based employee selection processes as the foundation of a high performance organization. ICG, in partnership with NOING Inc., provides effective tools for:

  • On-line Employee and Manager Assessments
  • Successful Hiring and On-boarding
  • New Employee Orientation
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