Partnering with ICG

In our firm’s 17 years of business experience, we have enjoyed noteworthy accomplishments with our clients, both domestically and internationally and we believe we are the ideal partner for those clients desiring to improve their customer experience through targeted, systematic, and effective interventions.

Our positive and enthusiastic approach to customer service excellence enables us to engage your leaders and front-line employees with many personalized programs, designed to address the unique nature of your business and needs.

Our team is deeply committed to build relationships by being loyal and committed to our clients. We believe that strategic partnerships – going beyond the scope of a single project – deliver superior results to you.

Here are some of the areas where we have achieved tangible and benchmark results for our clients and that can address your specific business needs:

  • Customer Service Excellence
  • Customer Service Process Design and Staff Training
  • Human Resources Strategies and Practices
  • Business Strategies
  • Leadership Training and Development
  • Innovation
  • Culture and Brand
  • Total Quality Management and Continuous Improvement 
  • Performance Metrics and Measurements
  • Business Process Design and Deployment
  • Sales and Marketing Strategies
  • Organizational Effectiveness

We have a proven track record of accomplishments for our client organizations and we are confident we can improve your performance metrics such as NPS, employee engagement, customer satisfaction and loyalty, efficiency, and profitability.