Leonardo Inghilleri

President and CEO

Leonardo Inghilleri is a recognized leader and innovator in the area of customer service excellence, organizational culture, business strategy, leadership development, and human resources practices.  He is the Chairman of ICG – Inghilleri Consulting Group, a firm dedicated to service-focused organizations.   In his role as a management consultant, Leonardo guides leadership teams to create the vision for their organization and the business strategies that will build strong relationships with their customers, employees, and other key stakeholders. And, because great plans also require a successful implementation, over the last 17 years, Leonardo has worked side by side with committed, diverse teams who “own” their strategies and feel empowered to accelerate and sustain growth and superior results in their business space.

Prior to his consulting career, Leonardo served for ten years at The Ritz-Carlton Hotel Company as Chief Human Resources Officer and as the Head of BVLGARI Hotels & Resorts (a Ritz-Carlton/BVLGARI joint venture). In those roles, he developed innovative business and service concepts still considered a benchmark for excellence in the hospitality industry today. 

While at The Ritz-Carlton, Leonardo also created The Ritz-Carlton Learning Institute and The Ritz-Carlton Leadership Center. Other highlights of his leadership include being a key architect of the unprecedented Ritz-Carlton’s second winning of the Malcolm Baldrige National Quality Award.

Leonardo also worked for The Walt Disney Company in Orlando and Paris, as part of the executive opening team of Disneyland Paris, and has held management positions within the travel and hospitality industry in Italy, England and the United States.

Leonardo’s innovative business concepts are captured in his book, Exceptional Service Exceptional Profit, an international best seller and a collaboration with Micah Solomon.

Born in Rome, Italy, Leonardo has been married to his business partner, Solange, for 34 years.

Scott Rohm

Senior Advisor

An industry veteran with more than 30 years of experience with some of the highest regarded
brands and operators, Scott works in close partnership with luxury hospitality operations to unlock value and deliver exceptional results. He is recognized for his expertise in brand
development, marketing, operations, profit delivery, and CAPEX investments to gain returns.

Scott’s experience includes both field and corporate office roles with The Ritz-Carlton Hotel Company and Capella Hotels and Resorts where he worked with Leonardo Inghilleri for 20 years.

Later in his hotel career, Scott also served as President of the prominent Turnberry Hotel Group and Starwood Capital’s SH Group President, and as Chief Operating Officer for the ultra-luxe Auberge Resorts Collection.

At ICG, Scott leads the firm’s hospitality consulting practice and serves as a senior advisor in many customer-centric projects bringing unmatched experience, best practices and innovation. 

After many years on the road, Scott and his wife Beverly now live in Destin, Florida where they
enjoy an active life with friends and family.

Solange Inghilleri

Vice President

Solange is a talented professional who brings to the firm years of experience in the international luxury fashion and travel industries, as well as in community non-profit organizations, both private and public.  

Solange has worked for Salvatore Ferragamo and CIT, the Italian government travel company, in New York and has been an active contributor to Children Hospital in Atlanta and the Fulton County Board of Education through numerous assignments with local schools. 

Solange is a founding member of our firm and her corporate role at ICG encompasses business development, marketing, program development, and corporate support services.  

In addition to her contributions to ICG, Solange is actively involved in several charitable and community-based organizations. Her leisure time pursuits include cooking, traveling, writing, photography and spending time with family.

Carol Brooks

Senior Advisor

Carol brings more than 30 years of experience in customer service excellence to her work as a Senior Advisor with Inghilleri Consulting Group.

Prior to joining ICG, Carol served as Senior Manager of Education and Development for Neiman Marcus Stores, where she partnered with senior leadership and line management in creating learning solutions for the specialty retailer.  She was also part of the executive opening team for more than half of the company’s stores network, from Boston to Hawaii.

Carol also worked for “Sesame Street,” the legendary children’s television program, as a community outreach specialist, coaching teachers and parents on how to use the program to boost children’s learning.

As a member of the Inghilleri Consulting Group since 2008, Carol works with clients in hospitality, healthcare, arts, sports and entertainment, and professional services designing and delivering customer service programs and initiatives, strengthening client cultures through increased associate engagement and accountability.

A native Texan, Carol lives in Dallas, where her interests include publicity manager for a community theater group, and audio-recorded reader of books for the vision-impaired. Her professional affiliations include The American Society for Training and Development, and Dallas/Fort Worth Retail Executives Association.

Kathy Allen

Managing Director

Kathy is an experienced advisor with a rich background in Talent Management, Organizational Development, Program Design, Change Management, and Human Resources. Her span of experience has allowed her to consult in an array of industries including hospitality, arts, sports and entertainment, manufacturing, government, non-profit, professional services, and healthcare. She is the firm’s Managing Director and Project Leader.

Kathy began her career with The Ritz-Carlton Hotel Company as a member of Leonardo Inghilleri’s team. As Training Director, International she was charged with ensuring Ritz-Carlton’s world-renown culture and service philosophy was integrated into new hotels throughout Asia, Europe, and the Middle East. During her tenure at The Ritz-Carlton, the company won two Malcolm Baldrige National Quality Awards.

Before joining Inghilleri Consulting Group in 2012, Kathy has also been a consultant with the Franklin Covey Company, Four Seasons Hotel Company, and the BPI Group.

A resident of Atlanta, Kathy is very active within the community, creating and hosting charity events for Leukemia and Lymphoma Society, Make A Wish, Ronald McDonald House, and Manna Fund.

Cristina Inghilleri

Senior Advisor / Regional Manager

Cristina is a talented professional with international experience in the travel and hospitality industry. Prior to joining ICG, Cristina worked for two decades at the helm of Italian tour operator Miss Mac and subsequently with Italian railroad travel agency Passaggi.

However, her passion for service and hospitality was fully realized as the general manager of the historic restaurant-theater “Centrale” in Rome and, later on, at the Ferragamo-owned hotel “Si Montalcino” in Tuscany.

Cristina’s love for Italy and the rich culture of the country, coupled with her strong business sense, broad experience, and excellent training and relational skills are today expressed in her work with ICG, as Senior Advisor and Regional Manager based in Rome, Italy. 

In her free time, Cristina enjoys cooking, reading, and long walks with her Weimaraner dog Lapo.

Mary Anne Stanton

Senior Advisor

Mary Anne is an accomplished Human Resources professional with over 25 years of experience with specialized expertise in the areas of talent acquisition, learning and development practices, leadership training, and performance management.

Her passion in creating sustainability models around brand and culture, organizational capability and growth, performance management and data analytics/measurements is a major asset for the ICG team.

Mary Anne has held senior HR roles with The Ritz-Carlton Hotel Company, The Neiman Marcus Group, Schumacher Group (Emergency Medicine), and Kemper Insurance.

Originally from Atlanta, Mary Anne received her bachelor’s degree in Communications from Georgia Southern University; today she resides in Dallas, Texas with her husband where they love spending time with their family.

Lee Kanna

Chief Technology Advisor

As the firm chief technical advisor, Lee brings over 30 years of engineering and quality systems experience in commercial manufacturing, medical diagnostics and defense research with companies such as Philips, Roche and TRW.

A passion for puzzles, keen observation skills and positive, personable style helps Lee dig into systems to discover their processes and root-cause their faults. A student of Total Quality Management and Quality Sciences, Lee believes that everything can be improved with the right actions focused on the right problems.

Lee’s thirty-year experience anchors his cross-discipline approach to bring unique and effective solutions to process problems and challenges; he has been with Inghilleri Consulting Group since 2013.

Originally from the West Coast, Lee calls Atlanta “home” for the past 26 years.

Jennifer Squires

Designer

Jennifer likes to consider herself a full-spectrum artist, a phrase she recently coined. She has been creating corporate art for 30+ years. Along the way, she managed 2 trans-atlantic graphic facilities for British Telecom, designed the graphics for MCI’s in-house Executive Briefing Center, illustrated both classical and computer-generated art for companies such as Digital Communications Associates, Cohn & Wolf, Hermes Europe Railtel, and Spectragrafika.

Jennifer has been with Inghilleri Consulting Group since 2012 and is responsible for the design and production of the firm’s training programs and didactic material. The other half of her career is spent painting large-scale abstracts and throwing ceramic pottery. Jennifer is represented in many Southeastern galleries, as well as by ArtHaus.

A graduate of Auburn University with a Bachelor’s in Fine Art, Jennifer lives in Atlanta but can often be found visiting her children at college in Colorado and Washington.

She is passionate about ashtanga yoga, painting, photography, traveling and making deliciously healthy meals.