RiverChase Dermatology and Cosmetic Surgery

Caring Environments – Exceptional Results

RiverChase Dermatology and Cosmetic Surgery is a preeminent dermatology practice in Southwest Florida with 37 clinics.

We have worked with CEO Karl Wagner and his management to raise the patient experience to a best-in-class level by designing a new operating philosophy, staff and leadership training, and performance sustainability processes.

This transformation has led Riverchase Dermatology to be awarded the Press Ganey 2020 Guardian of Excellence Award for Patient Experience. This award honors healthcare providers that have reached the 95th percentile for patient satisfaction.

North Point Hospitality

Serve from the Heart

North Point Hospitality’s success comes from the deep-seeded belief of taking great care of its associates, who in turn will take great care of their guests.  Creating and sustaining a distinctive culture of service excellence has been our firm’s contribution to North Point Hospitality since the beginning of our partnership in 2015. 

Today, North Point Hospitality is recognized as a franchisee of choice by Marriott International and Hilton Worldwide for service quality and business results in their branded hotels.

NewYork Presbyterian Hospital

Amazing Things are Happening Here

NewYork-Presbyterian is one of the nation’s most comprehensive, integrated academic health care delivery systems, consistently recognized as a leader in medical education, groundbreaking research, and innovative, patient-centered clinical care. 

NewYork-Presbyterian Hospital is ranked #1 in the New York metropolitan area by U.S. News and World Report and repeatedly named to the Honor Roll of “America’s Best Hospitals.”

Since 2012, our firm has helped NYP to provide the highest quality, most compassionate care and service to patients and their families with innovative programs that have been granted national best practice status by the Joint Commission.

LendKey Technologies

To Improve Lives with Lending Made Simple

Applying for a loan often means something really cool is about to happen – you are buying a new car, going to college, or moving into a new home. But, are you excited by the idea of applying for a loan? Nobody really thinks so.  

Since 2016, we have been helping LendKey to develop a laser-sharp focus on the borrower’s experience by designing an engaging customer service philosophy and by training every advisor to fulfill the company’s promise “to improve lives with lending made simple.”   

With over $3 billion in loans and a 4.5 star customer satisfaction rating, Lendkey is in the top echelon of its industry.

The Pittsburgh Penguins and PPG Paints Arena

Pursuing Excellence Never Stops

We have been the customer service partner of the Pittsburgh Penguins since 2009, the year the team was getting ready to move from the iconic Civic Arena to its brand-new home across the street – PPG Paints Arena.

The Pens’ relentless focus on creating the most engaging fan experience in sports, coupled with our firm’s engaging, meaningful learning experiences for the entire workforce has allowed the famed franchise and its arena to be at the very top of NHL fan satisfaction for 10 years in a row, with a NPS of 77.  Let’s go Pens!

MOMA, New York City

The Most Welcoming Museum in the World

We are proud to have partnered with The Museum of Modern Art in New York, as it recently underwent a $480 million renovation which culminated in the reopening of this iconic museum in October of 2019.  

More than just a physical expansion, the new MoMA is a rethinking of how art is shared with its visitors.  A renewed focus on the visitor experience has allowed our team to create a curriculum of benchmark learning experiences specifically designed to motivate visitor-facing employees in all departments to provide exceptional customer experiences at the museum. 

By tailoring our training to the unique needs of the staff, whether volunteer or full time employees, and managers, we are helping MoMA to fulfill its aspiration “To Be the Most Welcoming Museum in the World.”